Answers to Frequently Asked Questions about ILLiad

What is ILLiad?

ILLiad is the electronic system you use to request an item through Interlibrary Loan. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.

How is ILLiad better than traditional ILL systems?

  1. You will find it easier to submit your interlibrary loan requests. With ILLiad, you enter your name, address, and other personal information into the system only once, at the time of your first request.
  2. Your request will be handled more rapidly and accurately as problems relating to misinterpretation of hand-written requests are eliminated.
  3. You can get many of your photocopies more quickly through Electronic Delivery.
  4. You can get information about the status of your request through the Web at any time from any location without having to call the ILL Department.
  5. Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request. We are also able to gather statistical information about the performance of the libraries that lend to us, enabling us to make better decisions when choosing a lender to supply an item.

What is the difference between OhioLINK and interlibrary Loan via ILLiad?

OhioLINK is only for circulating items only (books, some audio-visual materials, etc.), and should be checked before placing an ILL request.

ILL consists of a nationwide search for items not available via OhioLINK or online. Remember that some books and journal articles may be available on line. If you need assistance in determining whether this is the case, please ask a reference librarian.

Why is Interlibrary Loan slower than OhioLINK?

OhioLINK is confined to institutions in the state of Ohio, and uses a courier service for daily pick up and delivery.

ILL is nationwide (and sometimes international) and materials are generally sent via the U. S. Postal Service.

Are there any disadvantages to the electronic system?

Some people might find it troublesome to have to log into ILLiad using a username and password. We believe this is less trouble than traditional paper and electronic systems which require you to enter your personal information with each new request.

Why do I need a username and password to use ILLiad?

Your username and password allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number.

Your username and password are the same as you use to log on to the University of Dayton network. If any of your personal information changes, you will need to update your information in ILLiad.

What if I forget my password?

Click here to reset your University of Dayton username and password.

What Web browser should I use?

You need a Web browser that can handle forms, tables, and preferrably Cascading Style Sheets (CSS). We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.

Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

  1. Access ILLiad only from your personal computer or an otherwise secure workstation.
  2. When using a public access workstation close the Web browser before leaving the workstation, and always be sure to log off !

Why don't I see all my older requests when I look at my request history?

From time to time we purge older records from ILLiad. Our policy is to keep requests online for several years order to comply with record keeping requirements of the copyright law.

What is electronic delivery?

Many libraries ship photocopies of articles to us in electronic format. In the past we printed these articles before delivering them to you. Now, through ILLiad, we are able to offer you the option of electronic delivery of these articles in PDF format (Adobe's Portable Document Format). You can read more about electronic delivery on the Electronic Delivery Information page.

Who do I contact if I have problems with or questions about ILLiad?

Roesch Library
Interlibrary Loan:
(937) 229-4284
Access Services:
(937) 229-4234

Why does my browser say that you're sending a cookie? What's in it?

The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use ILLiad without any problems.

What do ILLiad status messages mean?

ILLiad Status
(Adapted from Carnegie Mellon Library
Interlibrary loan page)
Awaiting Extensive Searching We have performed an initial search for the material you requested, without finding a potential lender. We will continue to try to locate the material.
Awaiting Unfilled Processing We have sent your request to potential lenders but no one has filled the request. We will continue to try to obtain the material from other sources.
Awaiting Copyright Clearance We are checking to see if a copyright fee is required to obtain the requested article.
Awaiting Request Processing We have received your request and it has gone through the copyright clearance process. We will now try to locate potential lenders.
Awaiting Return Label Printing* Patron has returned item to the Library. It is awaiting return processing by the ILL staff.
Canceled by Customer Customer has canceled the request.
Canceled by ILL Staff The request has been canceled by ILL staff. By clicking the "View/Resubmit Canceled Requests" button you can obtain detailed information about the canceled item. If the ILL staff cancels an item, ILLiad immediately sends an e-mail message explaining the reason for cancellation.
Checked Out by Customer The item has arrived, been processed by the ILL staff and checked out to the customer.
Item Checked In The item has been returned by the patron, checked in by the ILL staff and is waiting return processing.
Received Incorrect/Partial Item The item received either does not match requested item or is incomplete. The ILL staff will determine the quickest way to correct the problem.
Request Finished The request has been successfully processed and completed. Requests with this status are archived under "View/Request History" button. (Canceled requests are not considered finished requests and can be found under the "View/Resubmit Canceled Requests" button).
Request Sent The request has been sent and ILL is waiting for a potential lender to ship the item. Depending on circumstance, requests may stay in this status for some time.

What if I don't return my interlibrary loan on time?

  1. If you keep a loan more than 14 days overdue, the ILLiad system will block your interlibrary loan privileges. Your Roesch library borrowing privileges will be blocked as well. All privileges will be reinstated when you return the item and pay any charges incurred.
  2. Lending libraries are less likely to let us borrow again if you keep an item overdue.
  3. If you consistently keep items overdue, we reserve the right to refuse your interlibrary loan requests.

What if I lose an interlibrary loan?

  1. If you damage or lose a loaned item, you must pay the replacement cost and any processing fees charged by the lending institution.
  2. If not paid, the Registrarís office and the Bursarís office will be notified. Transcripts and diplomas may be held until payment is made.